HOW TO HAVE THE BEST RATES ?

Our best rates are on our web site www.hotel-phenix-lyon.fr, price lists are every day updated, and the availability is defined in real time since our reservation system.

WIFI

Free in all the rooms, and all the public place of the hotel. (Ask for your access codes in reception).

PRIVATE PARKING

Our two parkings are for one in the property, for the other Place Gerson, 50 m from the hotel. Price : 19.00 € / night / car (to be reserved in advance).

AND MY PET ?

Pets are allowed, if small (max 15 kg) and domesticated.
12 € per day and per animal.

BREAKFAST

13 € per person per day. (Or express breakfast formula: 6.50 € / person, 01 hot drink – 01 fresh drinks – 02 mini-viennoiseries / person, bar service).
Served from 7am to 10am in the main room under our glass roof.

CAN I HAVE A BABY COT IN THE ROOM ?

Only EXECUTIVE, DELUXE or FAMILIALE rooms can accommodate a baby cot (FREE) for a baby under 3 years. Strict security rules prevent us from accommodating more than 4 people (adults or children) in the same room. Extra adult bed can be added (16.00 € / night). We do not have connecting rooms for families, but very practical family rooms (+ 25 m², adjoining).

THE CHECK-IN

You will be asked for the following documents when checking in:
– A valid credit card with the same name as the identity card,
– Valid ID (passport), per person (mandatory for foreigners).
– Complete an information sheet, per person (mandatory for foreigners).
If your reservation includes other people, they are allowed to check in before you, only on presentation of at least one of the following documents :
– Confirmation of the printed reservation
– Credit card used for booking and valid
– Valid identity card of the person reserving the room.
For reasons of safety and trust, we will not be able to check in with your companions without at least one of these documents.

Check-in: 15H
Check-out: 12H

CAN I HAVE A LATE CHECK-OUT ?

Possibility of late check out subject to availability and upon decision of a person in charge. If accepted, late check-out will be until 14:00 at an additional cost.

THE PAYMENT

All reservations must be guaranteed with a credit card.
The Phenix Hotel can not accept unsecured reservations with a credit card.
FOR A FLEXIBLE RATE : Your credit card will NOT be charged for standard reservations with a flexible rate. The Phenix Hotel then asks for your bank details only to guarantee your reservation. YOU PAY AT THE CHECK-OUT.
FOR A NON-CANCELLABLE RATE : Your credit card will be charged at any time and upon reservation. These rates are non-refundable, non-exchangeable and non-cancellable. TOTAL PAYMENT WILL BE IN GENERAL ON THE TIME OF CHECK IN at the Phenix Hotel.

CITY TAX IN LYON : 1.10 €/pp/pn (free under 18 years old).

HOW TO CANCEL MY BOOKING ?

FLEXIBLE RATES

If you choose to cancel your reservation, please notify us 2 days before your arrival, before 18.00 local time (GMT +1). Late cancellation or cancellation will require you to pay a cancellation fee equivalent to one night’s accommodation.

NON-CANCELLABLE RATES

They are not exchangeable, modifiable or refundable. In case of cancellation the whole stay is charged.

CATEGORIES OF ROOMS IN LE PHENIX HOTEL (all non smoking rooms)

The SOLO is between 12 and 14m².
The STANDARD is between 15 and 18 m².
The EXECUTIVE is between 20 and 22 m².
The DELUXE is between 23 and 28 m².
The FAMILY is 30 square meters or more.

HOW TO COME ?

LE PHENIX HOTEL 7 quai de Bondy 69005 Lyon.
GPS coordinates :
Latitude : 45.766625
Longitude : 4.8280